Privacy Policy

Effective Date: April 2026

Last Reviewed: April 24, 2026

Alan's Cleaning & Power Washing LLC ("Alan's Cleaning," "we," "our," or "us") respects your privacy. This policy explains how we collect, use, share, and protect information when you visit alancleans.net or use our residential and commercial power washing, cleaning, and related services.

Your Privacy Choices at a Glance

I want to... How
Opt out of marketing emails Email alan@alancleans.net
Stop receiving text messages Reply STOP to any text
Request or delete my data Email alan@alancleans.net
Correct inaccurate data Email alan@alancleans.net
Opt out of targeted advertising See Cookies & Analytics section
Exercise California privacy rights See "Your California Privacy Rights" section
Appeal a denied privacy request Email alan@alancleans.net with "Appeal" in subject

Information We Collect

We collect information you provide directly when you:

  • Submit a contact form or request an estimate
  • Call or email us
  • Sign a service agreement

This may include your name, email address, phone number, street address, and project details. We also collect:

  • Property details and service address information (including photos you may provide of areas requiring cleaning)
  • Before and after photos of completed work (used for service records and, with your permission, marketing)
  • Payment information (processed by third-party payment processors, we do not store full card numbers)
  • Appointment and scheduling preferences

When you submit forms on our website, we automatically collect technical information including your IP address, browser type, timestamp, and anti-abuse verification signals (via Cloudflare Turnstile) to protect against spam and fraud.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide estimates
  • Schedule and deliver services
  • Send project updates and follow-up communications
  • Improve our website and services
  • Travel to and assess properties for estimates and service delivery
  • Verify form submissions are from real humans (via anti-abuse tools)
  • Measure marketing effectiveness (for example, which ads or pages lead to contact form submissions)
  • Respond to legal requests and enforce our agreements

We do not sell or rent your personal information for monetary consideration, and we do not use your personal information to train artificial intelligence or machine learning models. However, our use of advertising platforms (see Cookies & Analytics below) may be considered "sharing" of personal information under California privacy law. See the "Your California Privacy Rights" section below for how to opt out.

Cookies & Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve our marketing. Specifically, we use:

  • Google Analytics (Google LLC), to measure traffic, page performance, and user behavior
  • Google Ads (Google LLC), for search and display advertising, including retargeting ads shown to people who previously visited our website
  • Meta Pixel and Facebook/Instagram Ads (Meta Platforms, Inc.), for social media advertising, including retargeting
  • Cloudflare (Cloudflare, Inc.), for website performance, security, and anti-spam (including Cloudflare Turnstile on our contact form)

Under California privacy law, our use of retargeting and cross-context behavioral advertising may be considered "sharing" of personal information. You have the right to opt out of this "sharing."

Your choices:

Third-Party Services

Our website may integrate with the following third-party services:

  • Google Maps: to display our service areas and business location
  • Google Business Profile: to display customer reviews
  • Form processing services: to securely handle contact form submissions
  • Google Analytics and Google Ads (Google LLC): analytics and advertising
  • Meta Platforms, Inc.: Meta Pixel and Facebook/Instagram advertising
  • Cloudflare (Cloudflare, Inc.): website hosting, security, and bot detection
  • Go High Level (HighLevel, LLC): customer relationship management and contact form processing
  • Payment processors: third-party services used to process payments for our services

Each of these services operates under its own privacy policy. We encourage you to review their policies for details on how they handle data.

SMS/Text Messaging

If you opt in to receive text messages from Alan's Cleaning & Power Washing LLC, the following applies to your mobile information:

We may send you automated text messages related to appointment reminders, project updates, and, with your separate consent, promotional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of opt-in data and consent (including phone numbers collected through SMS opt-in) will not be shared with any third parties except service providers who assist in delivering our messaging program.

We store consent records including the date, time, method of opt-in, and the consent language presented at the time of opt-in, as required by applicable regulations.

For full SMS program terms including message frequency, opt-out instructions, and carrier disclaimers, see our Terms of Service.

Message frequency varies based on your engagement with us and the nature of your inquiry.

Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy. Specific retention periods:

  • Contact form submissions and customer inquiries: up to 3 years from last contact
  • Service records and project history (including before/after photos): up to 5 years to support warranty claims and service history
  • Transaction records: up to 7 years to meet tax and accounting requirements under California and federal law
  • Marketing database entries: until you opt out, plus up to 30 days for suppression list maintenance
  • Website analytics data: up to 14 months (the maximum retention period for Google Analytics)
  • Security and access logs: up to 90 days
  • Text message opt-in records and consent logs: retained indefinitely while opted in. After opt-out, retained for up to 4 years to demonstrate TCPA compliance.

We may retain information longer when required by law, necessary to resolve disputes, or necessary to enforce our agreements.

Your Rights

You have rights regarding your personal information. How you exercise them depends in part on where you live.

For all customers:

Response timeline: We will respond to rights requests within 30 days. If we need additional time, we will notify you and explain why.

How to submit a request: Email alan@alancleans.net with the subject "Privacy Rights Request" and include:

  • Your name
  • Email and/or phone number associated with our records
  • The specific right you are exercising
  • Information to help us verify your identity

Right to appeal: If we decline your request, you may appeal by emailing alan@alancleans.net with "Privacy Appeal" in the subject line. We will respond within 60 days.

Non-discrimination: We will not discriminate against you for exercising any privacy right.

Your California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Alan's Cleaning & Power Washing LLC is a small business, and some CCPA/CPRA requirements apply only to businesses that meet specific revenue or data-volume thresholds that we do not currently meet. However, we voluntarily honor the following rights for California residents:

  1. Right to know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the third parties with whom we have shared it (in the preceding 12 months).
  2. Right to delete: You may request deletion of your personal information, subject to legal exceptions (for example, tax records, pending transactions, fraud prevention).
  3. Right to correct: You may request correction of inaccurate personal information.
  4. Right to opt out of sale or sharing: Although we do not "sell" your personal information for monetary consideration, our use of cross-context behavioral advertising (through Google Ads and Meta Pixel) may constitute "sharing" under California law. You have the right to opt out of this sharing. See the Cookies & Analytics section for opt-out methods.
  5. Right to limit use of sensitive personal information: We do not currently use sensitive personal information (as defined under CPRA) for any purpose beyond what is necessary to provide our services.
  6. Right to non-discrimination: We will not discriminate against you for exercising any California privacy right.

Categories of personal information we collect (CCPA categories):

  • Identifiers (name, email, phone, address, IP address)
  • Customer records (billing details, service history)
  • Commercial information (services requested and purchased)
  • Internet activity (website usage, interactions with our ads)
  • Geolocation (approximate location from IP, service addresses you provide)
  • Visual information (photos of properties you share with us, before/after photos of completed work)

Categories of third parties we share with:

  • Analytics and advertising providers (Google, Meta)
  • CRM and communication platforms (Go High Level)
  • Hosting and security providers (Cloudflare)
  • Payment processors
  • Service subcontractors (when necessary to complete your service request)

How to submit a California rights request: Email alan@alancleans.net with the subject "California Privacy Request" and include your name, email, phone, and the specific right you are exercising.

Authorized agents: You may designate an authorized agent to make a request on your behalf. We may require written proof of the agent's authority and verification of your identity.

Global Privacy Control: Our website honors Global Privacy Control (GPC) signals as an opt-out of the sharing of personal information for targeted advertising, as required by California law.

If you believe we have not complied with California privacy law, you may contact the California Attorney General at https://oag.ca.gov/privacy or the California Privacy Protection Agency at https://cppa.ca.gov/.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

Specific safeguards include HTTPS encryption for all website traffic, Cloudflare Web Application Firewall and bot detection, role-based access controls for our business systems, secure password requirements for our accounts, and regular review of access logs.

Changes to This Policy

We may update this Privacy Policy from time to time.

  • Minor changes (clarifications, typos): We will update the "Last Reviewed" date at the top of this page.
  • Material changes (changes to how we collect, use, or share your information): We will update the "Effective Date" and provide notice through our website. If you are a current customer or subscriber, we will notify you via email or text where we have your contact information and it is appropriate to do so.

International Users

Alan's Cleaning & Power Washing LLC operates in California, United States. If you access our Services from outside the United States, your information will be transferred to and processed in the United States. By using our Services, you consent to this transfer.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete it.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have any other privacy-related concern, contact us:

Mail:

  • Alan's Cleaning & Power Washing LLC
  • Attn: Alan Fulco, Privacy Inquiries
  • 25065 Silverleaf Lane
  • Laguna Hills, CA 92653
  • United States

Data controller: Alan Fulco, Owner, Alan's Cleaning & Power Washing LLC.